Telephony / Unified Communications solutions

A Unified Communications solution is where one or multiple existing telephony systems are upgraded or replaced with a single corporate-wide solution. The customer is given access to new and integrated services, lowers its operational costs due to the high level of automation, and provides all of its offices and employees with a high and uniform level of service.

Site of Knowledge’s offering includes:

• A description of the current system(s), infrastructure, organisations, processes and supported telephony services.
• An analysis of the existing costs (fixed and usage).
• A description of the customer’s requirements (technical, organisational, commercial, project).
• A description of a technical solution including an implementation roadmap covering, for example, Voice over IP by LAN/WAN, One Phone, Unified Communication, Voice over WLAN.
• A description of the changes needed within the customer’s support organisation.
• A comprehensive business case proposal covering investment, project, and operational costs.
• Sourcing support, covering supplier RFI/RFP and bid evaluation, supplier negotiation and contract production.
• Management of the implementation project, including supplier management, inter-working with customer staff, project follow-up, and reporting to the customer’s management team.

Software Product Management

We can offer management of specific product development projects, for example, customisation and maintenance of software development tools within a customer’s Integrated Development Environment (IDE) allowing maximum support for all product life cycle phases:

• Requirement collection and evaluation
• Implementation
• Test
• Documentation
• Training
• Deployment
• Maintenance & Support
• Outsourcing

We have significant experience in integrations between tools and databases. We also customize tools for specific customer environments.

In addition to our expertise in most modern platforms and technologies such as Eclipse and Visual .NET, we have also long experience with older and in-house technologies. Part of our core expertise is the ability to understand and solve a problem regardless of the technologies involved.

We are also experienced in outsourcing, where we accept complete responsibility for development, maintenance and support of a product.