 Site of Knowledge's consultants have worked in a variety of roles and assignments. Quite often we take on multiple roles in a project. Our areas of expertise include management consulting, operational performance, and technology implementation.
Below are some examples of assignments per Knowledge Areas.
Project Management
• Requirement and Change Management
• Relationship Management
• Interim Management
• Startup of Service Provider (three times)
Billing and Business Processes
• System Integration (profound experience from around 30 network operators)
• Business Analyst (pre-study for generation of billing data from a platform for mobile applications)
• Application Expert/Manager (responsible for application management for rating, billing, mediation and interconnect billing)
Data Warehouse
• Business Intelligence
• CRM (mobile telephony, fixed line telephony and broadband in SAP's CRM and Utilities (IS-U) modules)
• System Development (service implementation of TAB, from pre-study to training of customer care and roll out)
Unified Communication
• Pre-study (on global level for 100 000 users)
• National roll-out (8300 fixed phones and 1800 mobile phones)
• Business, Requirement, and Technical Management (5000 users)
• Standards and Global Associations (OMA, GSMA, 3GPP)
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